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Refund policy
BLINDS100 CUSTOM ORDER, CANCELLATION, RETURN, AND REFUND POLICY
Effective Date: October 3, 2026
BLINDS100 sells custom residential window coverings and may also provide measurement, delivery, installation, and basic smart-control setup.
Because every blind or shade is manufactured for a specific customer, window, size, fabric, color, and configuration, custom products are subject to the following conditions.
1. CANCELLATION RIGHTS
Customers receive any cancellation rights required by applicable law.
For qualifying in-home transactions, the cancellation period is generally:
• Three business days for most qualifying buyers.
• Five business days when the buyer is 65 years of age or older.
The exact cancellation deadline will be shown in the customer’s signed Order & Installation Agreement.
To cancel, the customer must send BLINDS100 a written notice before midnight on the applicable cancellation deadline.
The notice should include:
• Customer name
• Installation address
• Order number
• Order date
• A clear statement that the customer is cancelling the transaction
Cancellation notices may be emailed to:
support@blinds100.com
Customers may call (424) 210-7003 for assistance.
A qualifying cancellation is effective when properly sent within the applicable cancellation period. Payments will be returned within the time required by applicable law.
2. BEFORE PRODUCTION BEGINS
BLINDS100 will not normally release a custom order to production until the applicable cancellation deadline has passed.
Requests to cancel or modify an order after the cancellation period but before production begins will be reviewed individually.
Approval is not guaranteed.
An approved change may require a written change order and may affect:
• Product pricing
• Initial payment or remaining balance
• Product availability
• Production time
• Installation scheduling
3. AFTER PRODUCTION BEGINS
Once a custom order has been submitted to the manufacturer or production has begun, the custom products are generally nonreturnable and nonrefundable.
This includes returns or cancellations based on:
• Change of mind
• A different fabric or color preference
• A different opacity or blind-style preference
• Customer scheduling changes
• Changes to the room, window, or property
• Products that match the approved order
• Minor variations in texture, dye lot, grain, finish, or color
• Smart-home compatibility that was not expressly guaranteed in writing
This limitation does not apply to:
• Defective products
• Products damaged before or during installation
• Products materially different from the signed order
• Valid warranty claims
• Measurement or ordering errors made by BLINDS100
4. MEASUREMENT OR ORDERING ERRORS
When BLINDS100 performed the final measurement and an error by BLINDS100 causes a product not to fit as approved, BLINDS100 will provide an appropriate adjustment, correction, repair, remake, or replacement without an additional product charge.
This protection does not apply to issues caused by:
• Inaccurate information supplied by the customer
• Remodeling or property alterations after measurement
• Structural movement
• Damaged or unsuitable mounting surfaces
• Hidden or undisclosed obstructions
• Water, electrical, mold, or pest damage
• Work performed by another person or business
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should notify BLINDS100 promptly after discovering damage, defects, missing components, or products that do not match the signed order.
Contact:
Email: support@blinds100.com
Phone: (424) 210-7003
Please include:
• Customer name
• Order number
• Description of the issue
• Photographs or video when reasonably available
Depending on the issue, the remedy may include inspection, adjustment, repair, replacement parts, product replacement, remake, or refund.
6. PAYMENT AND REFUNDS
The exact initial payment, remaining balance, and payment schedule will appear in the signed Order & Installation Agreement and customer invoice.
The remaining balance is generally due when installation is completed unless a different written payment schedule has been approved.
Approved refunds will normally be returned to the original payment method.
Banks and payment processors may require additional processing time before a refund appears in the customer’s account.
7. PRODUCTION ESTIMATES
Custom window coverings generally require approximately three to four weeks of production after the order is approved and released to production.
This is an estimate and not a guaranteed delivery or installation date.
Manufacturing delays, supplier shortages, transportation interruptions, quality-control issues, weather, customer availability, and other circumstances outside BLINDS100’s reasonable control may affect timing.
8. SOUTH BAY NEIGHBOR OFFER
The current offer is for qualifying South Bay residential projects with at least two customer-paid window treatments and at least $1,500 in eligible work. The $1,500 threshold is based on the regular installed price of the paid treatments before the offer and tax. Complimentary treatments, warranty work, replacements, and zero-priced items do not count.
One additional eligible light-filtering roller, blackout roller, zebra, honeycomb, or Roman shade up to 48 inches wide and 48 inches high may be included at no charge for its eligible product price. Motor, fabric, system, electrical, specialty mounting, and other nonstandard upgrades may be priced separately in the written order.
If the added treatment is not eligible for the free-shade benefit, the project may receive up to $499 off that treatment instead, not more than its price. One benefit applies per qualifying project. This offer does not combine with another promotion, coupon, package discount, or manually entered price reduction, and has no cash value.
A valid prior written offer from BLINDS100, including a printed postcard or written quote, may be honored under its original terms after verification. It does not stack with the current offer. The offer applied and any separately priced upgrades must appear in the approved order.
9. SIGNED AGREEMENT
The customer’s signed Order & Installation Agreement contains the exact products, measurements, options, pricing, payment schedule, cancellation deadline, and project-specific terms.
If this policy conflicts with mandatory law, mandatory law controls.
If this policy differs from the customer’s signed agreement, the signed agreement controls except where applicable law provides the customer with greater rights.
10. CONTACT
BLINDS100
support@blinds100.com
(424) 210-7003
blinds100.com